Book Review: Overcoming Fake Talk (by Having Intentional, Results-Oriented Conversations)

The following is a book review of John R. Stoker’s new book Overcoming Fake Talk: How to Hold REAL Conversations That Create Respect, Build Relationships, and Get Results.  True confession: When I started reading this book, knowing that I’d review it, I was nervous that I’d have a hard time coming up with practical applications […]

Do You Bail Your People Out? Rescue Management Diminishes Employee Accountability

The following is a guest post by John R. Stoker, author of the new book Overcoming Fake Talk. The post was originally published on FEBRUARY 26, 2014 at www.dialogueworks.com Do You Bail Your People Out? Rescue Management Diminishes Employee Accountability I recently had a VP tell me that she had assigned one of her directors […]

Learning to Reverse Spiraling Conversations

The other morning, I was attempting to get my 5 year old ready for kindergarten. It wasn’t easy. And our communication soon spiraled out of control. He’s not much of a morning person, and he suffers from an inability to decide what cereal he wants for breakfast. He was a bit more ornery than usual […]